MB-280T04: Configure a Dynamics 365 customer experience solution MB-280T04

The Dynamics 365 customer experience suite includes Dynamics 365 Sales and Dynamics 365 Customer Insights. These powerful applications allow organizations to build relationships with their customers and deliver impactful, personalized experiences. In this one-day, hands-on Applied Workshop, students will practice their Customer Experience Analyst skills by creating an end-to-end solution to solve a problem for a fictitious company. The solution will include Dynamics 365 Sales, Dynamics 365 Customer Insights – Data, and Dynamics 365 Customer Insights – Journeys. This course is part of a four-course series (MB-280T01-T04) aligning to the MB-280 certification exam.

Difficulty Level: Intermediate

Product: Customer Insights - Data, Customer Insights - Journeys, Sales, Power Apps

Role: Business Analyst, Functional Consultant

MB-280T04: Configure a Dynamics 365 customer experience solution MB-280T04

Virtual Instructor Led Online Schedule

Duration

1 Days

Price

$995.00

Interested in group training?

Course Outline Schedule

Course Outline

This course is designed for IT, sales, or marketing professionals who want to learn how to leverage the Dynamics 365 customer experience product suite for their organizations. Students should have hands-on experience with the Dynamics 365 customer experience suite, including Dynamics 365 Sales and Dynamics 365 Customer Insights. To be successful in this workshop, students should be aware of the key features in each application and how to leverage them as users. They should also have model-driven application configuration experience, including table and column management, user experience design, and data import/export. This is a hands-on, lab-based workshop. Students should be comfortable working in groups and demonstrating their work to a classroom audience.

Manage leads with Dynamics 365 Sales
Manage opportunities with Dynamics 365 Sales
Manage and organize your product catalog with Dynamics 365 Sales
Create emails in Dynamics 365 Customer Insights - Journeys
Build journeys with Dynamics 365 Customer Insights - Journeys
Challenge project - Configure a Dynamics 365 customer experience solution

This green checkmark in the Upcoming Schedule below indicates that this session is Guaranteed to Run.

Virtual Instructor Led Online Schedule

Duration

1 Days

Price

$995.00