MB-280T03: Design and deliver powerful customer experiences with Dynamics 365 Customer Insights MB-280T03

Dynamics 365 Customer Insights helps organizations deliver exceptional experiences personalized to every customer. In this course, students will learn how to work with key features of Customer Insights – Data and Customer Insights – Journeys. First, students will learn about the business value of using a customer data platform. They will ingest data into Customer Insights – Data, create unified customer profiles, and create segments to help target specific audiences. Then, students will build impactful and personal experiences using Customer Insights – Journeys. They will create marketing assets like emails and text messages and deliver them via segment- and trigger-based journeys. This course is part of a four-course series (MB-280T01-T04) aligning to the MB-280 certification exam.

Difficulty Level: Intermediate

Product: Customer Insights - Data, Customer Insights - Journeys

Role: Business Analyst, Business User, Functional Consultant

MB-280T03: Design and deliver powerful customer experiences with Dynamics 365 Customer Insights MB-280T03

Virtual Instructor Led Online Schedule

Duration

1 Days

Price

$995.00

Interested in group training?

Course Outline Schedule

Course Outline

This course is designed for IT or marketing professionals who want to learn how to leverage Dynamics 365 Customer Insights for their organizations. Students should have knowledge in basic marketing principles. Students should be familiar with the Dynamics 365 customer experience suite, including Dynamics 365 Sales and Dynamics 365 Customer Insights. They should also have basic model-driven application configuration experience.

Create emails in Dynamics 365 Customer Insights - Journeys
Create text messages and push notifications in Dynamics 365 Customer Insights - Journeys
Create forms in Dynamics 365 Customer Insights - Journeys
Manage consent in Dynamics 365 Customer Insights - Journeys
Build journeys with Dynamics 365 Customer Insights - Journeys
Manage leads and scoring in Customer Insights - Journeys
Extend real-time marketing capabilities within Dynamics 365 Customer Insights - Journeys

Get started with Dynamics 365 Customer Insights - Data
Ingest data into Customer Insights - Data
Create a unified customer profile in Dynamics 365 Customer Insights - Data
Work with Dynamics 365 Customer Insights - Data
Data enrichment in Dynamics 365 Customer Insights - Data
Predictions in Dynamics 365 Customer Insights - Data
Manage external connections with Customer Insights - Data
Configure and administer Customer Insights - Data

This green checkmark in the Upcoming Schedule below indicates that this session is Guaranteed to Run.

Virtual Instructor Led Online Schedule

Duration

1 Days

Price

$995.00