Configuring and troubleshooting desktop, server, and mobile operating systems such as Windows, macOS, Linux, iOS, and Android.
Using command-line tools and utilities to perform system administrative tasks and troubleshoot operating system issues.
Implementing security measures including user authentication, access control, encryption, and firewalls to protect systems and data.
Setting up and securing small office/home office (SOHO) networks, including configuring routers, firewalls, and wireless access points.
Detecting, removing, and preventing malware infections using antivirus software and other security tools.
Managing IT change processes, including documenting changes, implementing change controls, and ensuring system stability.
Managing system settings, user accounts, permissions, and group policies in various operating systems.
Understanding licensing, activation, and software update procedures for operating systems and applications.
Identifying common security threats and vulnerabilities, and implementing security best practices to mitigate risks.
Configuring and troubleshooting web browser security settings, and recognizing and preventing common web-based attacks.
Providing helpdesk support to end-users, including troubleshooting software issues, hardware problems, and network connectivity issues.
Understanding and applying proper communication techniques and professionalism in a business environment.
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